Welcome to your new SEO marketing service at Whole Design Studios.
To ensure our work together goes smoothly we have prepared some additional information below about your new service and how it works
Please read through the below points and feel free to email us with any questions.
We know great communication is at the core of a successful relationship.
To ensure we get the best results possible from your SEO marketing campaigns we need to listen to you and communicate well with each other.
Contact emails
Your first point of contact is your account manager Jeff. You can email him at jeff@wholedesignstudios.com.
Your final point of contact is our CEO Giles Thomas, you can email him at giles@wholedesignstudios.com.
SEO Lite
Included in your service period is one bi-monthly 30 minute strategy call. Used for planning, to discuss strategy and analyse results.
Please book calls with this link: https://calendly.com/jeffc/30min
For the calls we use Skype, phone, or Zoom app.
SEO Grow & Pro
Included in your service period is two monthly 30 minute strategy call. Used for planning, to discuss strategy and analyse results.
Please book calls with this link: https://calendly.com/jeffc/30min
For the calls we use Skype, phone, or Zoom app.
Because we are all busy working on growing your ecommerce businesses we don’t offer live chat. This includes Whatsapp, Skype chat, Slack channels or texts.
This is because most meetings can be solved with a simple email, this is faster and more efficient, it also means we spend more of the time you’re paying for on work rather than admin.
This is at the core of everything we do, we try to automate and standardise all our internal processes to save time wasted on admin, which we can then use to grow your profits.
This is also because if messages are spread across multiple channels outside of email then they may get lost or forgotten, this can be dangerous and cause confusion and missed communications.
Escalate problems to our head of SEO Jeff. Further to this you can email our CEO Giles Thomas.
SEO Lite
With this plan, you will receive a bi-monthly strategic update which also serves as a reporting document.
These will show in more detail the results of your keyword rankings, revenues and SEO action items.
They will also show completed and upcoming action items.
If you would like to see your SEO stats between these strategic updates, you can login to your Google Analytics account and view them at any time.
Please note that your bi-monthly strategic update comes at the beginning of the period, not at the end of a period (typically within three business days of the start of a period). Since it’s a strategic document, we do it at the beginning. This means that you should not expect to use it to evaluate whether or not you will be cancelling before the next period starts. If there are any questions or concerns about your results, please email or request a meeting with your SEO manager and he will go over your stats and progress with you live in a call.
SEO Pro & Grow
With this plan, you will receive a monthly strategic update which also serves as a reporting document.
These will show in more detail the results of your keyword rankings, revenues and SEO action items.
They will also show completed and upcoming action items.
If you would like to see your SEO stats between these strategic updates, you can login to your Google Analytics account and view them at any time.
Please note that your monthly strategic update comes at the beginning of the period, not at the end of a period (typically within three business days of the start of a period). Since it’s a strategic document, we do it at the beginning. This means that you should not expect to use it to evaluate whether or not you will be cancelling before the next period starts. If there are any questions or concerns about your results, please email or request a meeting with your SEO manager and he will go over your stats and progress with you live in a call.
Your monthly payment will be taken from your credit card on the same date each month.
Go to your my accounts section to change your account settings.
Our service is monthly cancel anytime, with no long term commitments, this is because we are confident in our service quality and also want you to feel comfortable in your investment with us.
If you want to cancel your account at any time, you simply need to visit your my account section.
You must complete the form and return it to us no later than 1 day before your monthly recurring date to avoid being charged the next instalment.
SEO Lite
Please note that if you cancel halfway through a bi-monthly period, you will forfeit any unpaid action items.
If there are any questions or concerns about your results, please email or request a meeting with your SEO manager and he will go over your stats and progress with you live in a call.
Giles Thomas
CEOOptimize your Shopify conversion rates. 5 lesson course, learn 51 ecommerce best practices to get more visitors to buy.
