Klaviyo Help Center: Live Chat, Support and More

by Giles ThomasLast updated on September 27, 2024

Introduction

In the fast-paced world of email marketing, having reliable resources when questions or challenges arise is essential. If you’re using Klaviyo, a powerful email and SMS marketing tool, there are many ways to access support. Whether you’re just starting out or looking to optimize your strategy, here are the top places to find help when using Klaviyo.

Klaviyo Live Chat Support Hours

Klaviyo’s live chat support is available 24/5 for most users, with weekend and holiday hours varying depending on your subscription plan. For paid accounts, live chat is an excellent way to get quick, real-time assistance with technical or product-related issues. Free accounts have access to live chat for their first 60 days.

Where to Find Help with Klaviyo:

Read about your Klaviyo customer service options below:

Klaviyo Help Center
The Klaviyo Help Center is the go-to resource for finding answers to common questions, guides, and tutorials. From getting started with campaigns to using flows and SMS, this self-service hub is always available.
Klaviyo Community
Join the vibrant Klaviyo Community where you can connect with other users, partners, and Klaviyo experts. Share tips, ask questions, and get insights from real-world experiences.
Klaviyo Academy
For those who prefer structured learning, the Klaviyo Academy offers free on-demand and live video trainings. You can take courses and earn certifications to deepen your Klaviyo knowledge.
Klaviyo Email & Chat Support
Klaviyo provides email and live chat support for both free trial and paid accounts. Email support is available 24/7, and live chat support is offered during business hours based on your plan and location.
Onboarding & Customer Success
If you’re on a paid plan, Klaviyo offers dedicated onboarding and ongoing customer success management to help you maximize your marketing strategy. You can receive tailored advice, deliverability tips, and compliance support directly from Klaviyo experts.
Interactive Live Trainings
Sign up for live training sessions hosted by Klaviyo experts. These are great for hands-on learning about setting up features and best practices.
Shopify Partners and Experts
As many ecommerce brands use Klaviyo with Shopify, tapping into Shopify partners and experts is another excellent resource. Whole Design Studios, a Shopify design and marketing agency, can provide expert guidance on integrating Klaviyo with Shopify and scaling your store’s email marketing efforts.

How To Contact Support Step By Step

How to Contact Klaviyo Support

Email Support:

Click on ‘Support’ in the top right corner of the app.

Select the option for Email Support.

Complete the form and submit it.

You will receive a confirmation email, and a member of our support team will respond shortly.

Live Chat Support:

To use Klaviyo’s live chat:

Click on ‘Support’ in the upper right corner.

After searching the Help Center, select “Chat with Support.”

Begin by asking your question to Kira, Klaviyo’s Virtual Product Expert.

After providing some details about your query, you can ask the virtual assistant to connect you with a live agent.

Please note: Live chat support is available only for Klaviyo paid plans.

What is Klaviyo?

Klaviyo is a cloud-based marketing automation platform designed primarily for eCommerce businesses. It enables brands to manage their marketing campaigns across various channels, including email and SMS, helping them engage customers effectively and drive sales. Here are some key features and aspects of Klaviyo:

Customer Data Platform (CDP): Klaviyo consolidates customer data from multiple sources, allowing businesses to create detailed customer profiles and segments for targeted marketing.
Email Marketing: Users can design, automate, and personalize email campaigns based on customer behavior, preferences, and purchase history.
SMS Marketing: Klaviyo supports SMS campaigns, enabling businesses to reach customers directly via text messages, enhancing engagement and conversions.
Integrations: The platform seamlessly integrates with popular eCommerce platforms like Shopify, Magento, and WooCommerce, as well as various third-party applications, ensuring a smooth flow of data.
Analytics and Reporting: Klaviyo provides in-depth analytics, allowing users to track campaign performance, customer engagement, and revenue generated from marketing efforts.
Automation: Businesses can create automated workflows, such as welcome series, cart abandonment reminders, and post-purchase follow-ups, to nurture customer relationships efficiently.
Educational Resources: Klaviyo offers resources like the Klaviyo Academy and a community forum to help users learn best practices and optimize their marketing strategies.

Klaviyo is widely used by eCommerce brands to enhance customer relationships, improve marketing effectiveness, and ultimately increase revenue.

If you’re using Klaviyo, getting help from Shopify experts like Whole Design Studios can make the integration process smoother and ensure you’re using Klaviyo’s features to their full potential.

Conclusion

Whether you’re seeking technical support, educational resources, or peer insights, there are numerous ways to get help with Klaviyo. From the Help Center to expert-led training sessions, these resources are designed to guide you every step of the way. And don’t forget, partnering with Shopify experts like Whole Design Studios can further enhance your Klaviyo experience, especially for ecommerce businesses.

FAQ

How do I contact Klaviyo?
You can contact Klaviyo support via email, live chat, and through the Help Center. Paid users may also have access to phone support.
Does Klaviyo have live chat?
Yes, Klaviyo offers live chat support for most users during their working hours, typically 24/5, with variations on weekends and holidays depending on the plan.
How do I connect to Klaviyo?
To connect Klaviyo to your ecommerce store, you can integrate it with platforms like Shopify, Magento, or WooCommerce through Klaviyo’s integrations page.
Is Klaviyo a US company?
Yes, Klaviyo is a US-based company headquartered in Boston, Massachusetts.
Who is the CEO of Klaviyo?
The CEO of Klaviyo is Andrew Bialecki.
Is Klaviyo owned by Shopify?
While Shopify has made significant investments in Klaviyo, Klaviyo operates as an independent company and is not owned by Shopify.
How can I contact Klaviyo support?
You can reach Klaviyo support through email, live chat, and sometimes phone, depending on your plan.
Is Klaviyo support available for free accounts?
Yes, Klaviyo support is available for all account tiers, with free accounts having access to support via email for the first 60 days.
What resources are available besides Klaviyo support?
Klaviyo offers a range of resources, including the Help Center, Klaviyo Academy, live training sessions, and the Klaviyo Community.
What are the benefits of using Klaviyo support?
Klaviyo support provides tailored solutions, expert advice, and tools to help optimize your email and SMS marketing efforts.
How do I join the Klaviyo Community?
You can join the Klaviyo Community by signing up with your Klaviyo login email and connecting with peers to exchange ideas and get help.
What’s the difference between email and live chat support?
Email support is available 24/7, while live chat offers real-time assistance, generally during working hours based on your plan.
What are Klaviyo’s working hours for live chat support?
Klaviyo’s live chat is typically available 24/5, with holiday and weekend hours varying depending on your account type.
Can I share my marketing strategies on the Klaviyo platform?
Yes, you can share strategies and insights in the Klaviyo Community to help others and learn from their experiences.
How long does the email support trial last?
For free accounts, email support is available for the first 60 days after signing up.
Is Klaviyo support available for technical issues?
Yes, Klaviyo support can assist with technical issues, troubleshooting, and product-related inquiries.