CRO: How it works


Welcome to your new CRO service at Whole Design Studios.

To ensure our work together goes smoothly we have prepared some additional information below about your new service and how it works.

Please read through the below points and feel free to email us with any questions.

Pro tip

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We know great communication is at the core of a successful relationship.

To ensure we get the best results possible from your Facebook marketing campaigns we need to listen to you and communicate well with each other.

Contact emails

Your first point of contact is your account manager .

Your second point of contact is Klemen the head of paid marketing, you can email him at [email protected].

Your final point of contact is our CEO Giles Thomas, you can email him at [email protected].

Monthly Calls

Included in your monthly service is two 30 minute strategy calls. Used for planning, to discuss strategy and analyse results.

You can book your two monthly calls with their Calendly link.

For the calls we use the app:


This is a similar app to Skype but doesn’t require us to share usernames, simply a link, much faster and easier. It also has a mobile app and works on mobile browsers if you are out and about.

Live Chat

Because we are all busy working on growing your ecommerce businesses we don’t offer live chat. This includes Whatsapp, Skype chat, Slack channels or texts.

This is because most meetings can be solved with a simple email, this is faster and more efficient, it also means we spend more of the time you’re paying for on profit optimization rather than admin.

This is at the core of everything we do, we try to automate and standardise all our internal processes to save time wasted on admin, which we can then use to grow your profits.

This is also because if messages are spread across multiple channels outside of email then they may get lost or forgotten, this can be dangerous and cause confusion and missed communications.