Where are your CROs located?
In the United States.
What time zone are you in?
We’re a remote business so time zones differ, our CRO team in the US and design & development team in the EU.
What software fees are there?
You need to pay for a CRO tool, we recommend Google Optimize as it is much cheaper or free compared to paid tools.
Do you offer design & development services?
Yes, we can design and code your ecommerce changes to test, choose the grow plan.
Can we do in-house design & development?
Yes, we can optimize the website while you execute the changes.
Do I have to pay for design and development on top of the monthly retainer costs?
If you want 10 hours of design and development time included please choose the grow plan.
Typically will 10 hours design and development time cover all the suggestions?
Yes, however, we will quote additional hours before commencing work. We can also focus on cheaper tests in terms of implementation costs where needed.
How long will it take to get results?
With typical campaigns, you can expect to see results in the first 3 months.
Do you offer guarantees?
We cannot offer guarantees, the same as any other respectable agency. If we could we’d all be sipping mai tai’s together.
Do I have to use a credit card?
No, you can also pay via a bank transfer.
What happens when I upgrade or downgrade?
If you want to change your service plan tier, you can pay the difference between your current tier and the upgraded tier price and start the same day. Or you can wait until the next month starts, then upgrade at this time. If you want to downgrade you have to wait until the end of the current month, we do not offer pro-rata refunds on downgrades.